A Space in the City offer luxury apartments in Cardiff and Swansea. To increase the local exposure and global offering an opportunity has arisen for an experienced Reservations Supervisor to join the revenue team to support the achievement of the company’s growth plan.
As Reservations Supervisor you will be entirely customer focused, you will support the strategies set to grow the business through proactive selling and effective conversion of all enquiries. You will support the business in any way you can, ensuring all tasks are achieved effectively and in a timely fashion.
In this role you will be responsible for overseeing the department and the day to day booking and placement of reservations whilst taking a proactive role in ensuring the upsell opportunities are maximised. You will contribute to meeting targets and maintaining an efficient and professional reservations department at all times. You will be supported by the Revenue and Sales Manager to whom you will report to daily.
The successful candidate will work a basic 40 hours a week, including weekends to ensure the workforce are supported when required. Hours are between 8am and 7pm daily and operated on a rota system.
The service operates 7 days a week, with various hours to suit the needs of our guests. As part of the team your working pattern will include flexibility and Saturday working.
You will establish relationships with booking agents and regular bookers, whilst highlighting potential sales leads to the Sales and Revenue Manager. You will also work closely with other departments within the business to ensure the guests experience is the best possible experience they can have.