Assistant Housekeeping Manager

Assistant Housekeeping Manager

Hours of Work: 
40 Hours Per Week
£16,500 - £17,500
Job Description: 

A Space in the City provide serviced apartments in Cardiff and Swansea.  To provide the highest possible quality of cleanliness and product offering to all guests, an opportunity has arisen for an experienced Assistant Housekeeping Manager to support the Housekeeping Manager to drive the standards to the next level.

Reporting directly to the Housekeeping Manager.

The successful candidate will work a basic 40 hours a week, including evenings and weekends to ensure the workforce are supported when required.

The role will include people management, quality audits, overseeing inventory stock replenishments and developing the business.

The service operates 7 days a week, with various hours to suit the needs of our guests.  As part of the management team your working pattern will include flexibility, weekends and bank holidays.

Assistant Housekeeping Manager

To provide the highest possible quality of cleanliness and product offering to all guests, ensuring the standards meet and exceed expectations.  Responsible for the day to day management of the housekeeping team.

Job Duties :

  • Implement actions to continuously improve the standards and cleanliness
  • Monitor the online reputation management platform ensuring feedback from customers is reviewed on a regular basis and improvements made where necessary
  • Preparation of the weekly rotas ensuring the business needs are covered and payroll controlled at all times
  • Ensuring the team are fully aware of their responsibilities at all times and are given leadership and motivation in all aspects of their work
  • Generate weekly work schedules to ensure all tasks and project work is completed within the agreed timescales
  • To attend and participate in the weekly operations meeting
  • Assist with building and maintaining an efficient team supporting the recruitment and selection process
  • Deliver routine apartment inspections to ensure the product offering meets the required standard at all times
  • To ensure the team fulfil all reasonable requests from guests at all times
  • To maintain team communication through regular contact, team meetings and 1:1’s
  • Provide appropriate training and tools to maximize staff performance and conduct
  • Support the delivery of all staff training, identify training needs and capability gaps within the team
  • Be responsible for ordering and control of apartment amenity supplies ensuring sufficient stock levels at all times
  • Be responsible for the weekly ordering of linen supply ensuring stock meets the required standard
  • Be responsible for your own continuous personal/professional development
  • Ensure all business control systems are adhered to at all times
  • Provide a clear handover during shift changes ensuring any outstanding activity is resolved

Human Resources and Health & Safety

  • Adhere to company policies and procedures
  • Ensure that your personal hygiene and grooming standards are maintained to the highest level at all times remembering that you represent the Company and should be dressed in appropriate corporate work wear
  • Adhere to company health and safety policy
  • Adhere to fire prevention and evacuation practices
  • All duties must be carried out in a safe and efficient manner giving due regards to the health and safety and welfare of yourself, colleagues, guests and any other persons who may be affected by your actions.  Any unsafe conditions, equipment or practices must be reported immediately to the appropriate manager.

In addition to the many day-to-day duties, from time to time, on a temporary or permanent basis, you may be required to undertake additional duties as necessary to meet the needs of the business.

Date Posted: 
Wednesday, January 4, 2017
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