Frequently Asked Questions

Below are answers to some of the more common questions we get asked by guests.

If you have any other queries feel free to call us on 02920 099889 or drop us an email at info@aspaceinthecity.co.uk and we'll be happy to help.

 

What payment methods do you accept?

A Space in the City accept a number of payment methods and debit and credit cards to confirm and pay for bookings with as follows:

- Mastercard
- Visa
- American Express

Visa credit card and Mastercard credit cards incur a 2.5% bank handling fee which is added to the booking total at the time of booking.

American Express cards incur a 3.5% bank handling fee which is added to the booking total at the time of booking.

All Visa debit and Mastercard debit cards are bank handling fee free.

In all cases when paying by debit or credit card if the card you’re using is due to expire before your departure date A Space in the City reserve the right to request secondary credit or debit card details that will be valid at the time of your departure.

Additionally for regular long stay clients A Space in the City will accept BACS payments at our discretion.

For companies looking to place corporate bookings where your business is known to us A Space in the City may at our discretion arrange suitable payment terms.

How do I collect the keys?

We check guests into their apartment personally and thus meet with you at the entrance to the development in which your apartment is located. Should you wish to arrive outside our normal check-in hours, we would first of all need 48 hours notice and then we will arrange an out-of-hours check in for you, information will be sent with your booking confirmation. Charges may apply for check in's outside of our standard hours.

Do you supply bedding and towels?

All apartments are supplied with bed linen and a bath towel per guest with a hand towel in each bathroom. However, please note that we do not supply swimming towels for apartments in developments in which leisure facilities are on-site.
Your apartment will also have some essentials to get you going, e.g. toilet roll, hand soap, washing up liquid, dishwasher tabs (where applicable) etc. In addition, we provide a few guest amenities, e.g. shampoo, shower gel, body lotion.

Is broadband included in the price?

Broadband is included within the nightly rate for all apartments. Although we have fixed line broadband connections in most apartments, where this is not in place we can provide mobile broadband via USB dongle. Please ensure you indicate the need for internet access at time of booking and if you have a specific need please discuss with a Reservations Consultant. All connections have a restriction on download allowance.

Do the apartments have car parking?

Some developments have allocated parking which can be requested and additional charges may apply in some locations. In those developments without parking, we would be more than happy to recommend parking locations and discounted rates where available.

How far in advance can I book an apartment?

A Space in the City currently takes bookings a maximum of 6 months in advance for weekly and monthly stays and a maximum of 3 months in advance for all other bookings.

As you can see from our website, we have a vast selection of serviced apartments available to specifically match your requirements so if contacting us outside these timescales, please do not hesitate to contact us closer to your trip, at which time we shall release availability for the period requested.

How do I book an apartment?

Between the hours of 8:00am-6:00pm (Monday-Friday) and 10:00am-4:00pm (Saturday) you can contact us directly on 029 2009 9889, when our staff will be happy to answer any questions you may have. At any time, you can check availability and make a booking via this site.

We take all major credit cards, including American Express. We regret we are unable to process Electron or Diners cards. There is no charge on UK Debit cards, 2.5% on credit cards and 3.5% on American Express. BACS transfers can be arranged subject to request however a credit or debit card would still be required to make the booking.

What is your payment and cancellation policy?

We take full payment at time of booking. For stays in excess of 28 nights, payment terms can be provided. Should you need to discuss such terms, please contact our Reservations staff.

Should you wish to cancel all or part of your accommodation, the refund provided can be calculated from the table below:

Please note we can only refund onto to the credit/debit card used in the original transaction. * All monies returned minus £45 admin fee

Visit our Terms & Conditions page for a summary of our Terms and a link to the full Terms in PDF format.

Are you able to provide facilities for babies?

A Space in the City can hire travel cots with fitted sheet and duvet on request and must be pre-booked prior to arrival. These are provided free of charge.

Are pets allowed in your apartments?

Although we know that many pets are extremely well behaved we regret that we are unable to accept pets in any of the properties we manage with the exception of assistance dogs.

Is smoking allowed in any of your apartments?

Every apartment on our portfolio is non-smoking, this includes outside on our balconies and terraces. An additional deep cleaning fee of up to £150 will be charged if evidence of smoking is found.

Are you able to accommodate more than two in a 1-bedroom apartment and more than four in a 2-bed?

In certain apartments we are able to provide additional occupancy for an extra charge. We can supply a camp bed suitable for a child with all associated bedding and towels at an additional charge of £20.00 per night.

If you want an additional bed for an adult this can be provided, however please note that this is fold out bed. If you are staying for 5 nights or more, please ask a Reservations Consultant for a revised quote.

Do you accept hen, stag or similar parties?

Unfortunately we do not accommodate hen and stag, or similar parties. Any large group bookings that we do take are subject to a £250 deposit per apartment.

Do you offer the option of twin beds?

All our apartments will come with double rooms as standard, some of our apartments have the ability to offer a twin bed set-up in one or all bedrooms. If you require this then please let us know so we can allocate a room with this function.

Can I check in out of hours?

As mentioned above, guests can check in outside of office hours but it will need to be booked up to 48 hours in advance and will be charged.

Do you offer celebration packages?

We offer a variety of packages to suit a range of celebration needs. To find out more information call our reservations team on 029 2009 9889

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